Shipping Policy

1. Overview

ShopMagic is a software platform that helps you manage your dropshipping business. We do not ship physical products ourselves. This policy explains how shipping works when you use our platform to fulfill orders through our integrated suppliers.

2. How Dropshipping Works

When a customer places an order in your Shopify store:

1. The order appears in your ShopMagic dashboard
2. You (or our auto-fulfillment system) send the order to a supplier (CJdropshipping, AliExpress, etc.)
3. The supplier ships the product directly to your customer
4. Tracking information is synced back to your store

3. Shipping Times

Shipping times vary by supplier and destination:

Note: These are estimates. Actual times may vary based on destination country, customs processing, and carrier delays.

4. Order Processing

• Processing Time: 1-3 business days after payment confirmation
• Auto-Fulfillment: Orders can be automatically sent to suppliers (Pro & Elite plans)
• Manual Fulfillment: You can review and approve orders before fulfillment
• Weekends/Holidays: Orders placed on weekends or holidays are processed the next business day

5. Tracking Information

Once your order ships:

• Tracking numbers are automatically synced to your Shopify store
• Customers receive shipping confirmation emails (if enabled)
• You can view all tracking info in your ShopMagic dashboard
• Tracking may take 2-5 days to show movement after shipping

6. International Shipping

Our suppliers ship to most countries worldwide. Please note:

• Customs Duties: International orders may be subject to import duties and taxes. These are the customer's responsibility.
• Restricted Countries: Some products cannot be shipped to certain countries due to regulations.
• Remote Areas: Delivery to remote areas may take additional time.

7. Lost or Delayed Packages

If a package appears lost or significantly delayed:

1. Wait until the maximum delivery estimate has passed
2. Check tracking for any customs holds or delivery attempts
3. Contact our support team with the order details
4. We'll work with the supplier to investigate and resolve the issue
5. Refunds or replacements are handled case-by-case

8. Returns & Exchanges

Since products ship directly from suppliers:

• Return policies vary by supplier
• Defective items can usually be refunded or replaced
• Return shipping costs are typically the customer's responsibility
• Contact support for return authorization before shipping anything back

9. Supplier Partners

We integrate with trusted suppliers including:

• CJdropshipping - Fast processing, global warehouses
• AliExpress - Largest product selection
• Additional suppliers coming soon

10. Contact Us

For shipping-related questions, please contact us:

Email: support@shopmagicecommerce.com
Website: https://www.shopmagicecommerce.com